the solution to speed up orders delivery and reduce errors in QSR restaurants

Quick Service Restaurants (QSR) need high performing solutions that enable them to take up the challenge of delivering orders quickly with no error, even at peak times.

Today, more than 10% of orders delivered in QSR restaurants contain errors. This is a main issue for customer satisfaction and loyalty, and especially critical in drive-thru and home delivery operations.

HOW DOES IT WORK ?

Staff members are equipped with our mobile system (smartphone & headset):

orders in preparation are displayed on monitors
when staff members pick up a product and put it in a bag they say the name of the product
the order preparation progress is immediately updated on the monitor and remaining products to be prepared are easily visible
when a bag is ready, staff members say "print ticket": a ticket detailing the bag content is printed

EXCEPTIONAL RESULTS

strong reduction
of errors

faster order
delivery

customer
satisfaction

increased
turnover

less stress

visualization of the order preparation status

what has been done and remains to do
who is doing what
bottlenecks, products shortage, parked products

orders self verification

no more verification is needed by additional staff members
each bag comes with a ticket (products list, staff member name)

voice activated actions

you only have to speak to park or cancel a product, to print a ticket, ...
streamlines the order preparation process

statistics & indicators for decision-making

rush average delivery time, real delivery time per car, parked products, records to beat
staff training level, correct use of voice commands, recordings quality

the solution to speed up orders delivery and reduce errors in QSR restaurants

HOW DOES IT WORK ?