optimization of communication in QSR restaurants & drive-thru
Communication is key for the efficiency of operations in QSR restaurants.
Veovox offers the tools to get top quality communication in the very noisy environment of the restaurant industry.
Our intercommunication system allows to speed up and ease operations and thus improve customer experience.
Crystal Clear Communication
Veovox unique professional smart speaker AudioBox
has been especially designed for industrial applications in highly demanding environments.
With the AudioBox integrated into the restaurant Customer Ordering Station (COD) the quality of communication between staff and customers is highly improved:
- increased order accuracy and faster order taking
- less fatigue for the staff thanks to our voice activity detection and noise cancelling technology (they do not hear anymore disturbing noises)
Trigger Actions with the Voice
Our solution allows staff to establish communication hands free through speech recognition and to trigger actions with their voice. Staff use a headset to communicate with other team members, customers or the restaurant IT system. Some examples of communication:
- communicate with the kitchen to get information about an order status or check the availability of a product
- ask the system where to deliver the current order
- call and establish communication with the team to request support
- answer to the call of a customer at a drive thru lane or at a kiosk
- trigger the display on the COS screen of information requested by a customer (for example: "selection of ice creams", …)